In our quest to respond to all our customers’ needs, we welcome your opinions, which can help shape future company activities.
Points for your attention regarding our website’s mail form
- We will respond to mail forms in order of receipt during our reception hours, which are 0900 to 1700 (excluding Saturdays, Sundays and public holidays).
- Depending on the contents of your enquiries, we may require some time to respond, and we thank you in advance for your understanding.
- We will be unable to respond to certain form entries (for example, those which seek to promote or introduce a product to us), and we thank you in advance for your understanding.
- The company, Hiyori, will take responsibility for handling our customers’ personal information, which shall only be used for the purposes of responding to customer queries.
- We shall never release a customer’s personal information to a third party without obtaining his or her consent.
- We shall address all responses to the person who sent the initial enquiry. We kindly ask that you do not reuse these responses, or divulge their contents, in part or in full, to third parties.
- We shall continually plan to take appropriate steps to improve the handling of our customer’s personal information.